OUR TERMS & CONDITIONS

Freedom Yoga and Retreats Limited

Booking Terms & Conditions

Last updated: April 2026

These Terms & Conditions apply to all bookings made with Freedom Yoga and Retreats Limited (“we”, “us”, “our”).
By booking a retreat with us, you agree to be bound by these Terms & Conditions.

1. About Us

Business name: Freedom Yoga and Retreats Limited
Registered address: 3 Ferry Road, Norwich, Norfolk NR1 1SW
Email: hello@freedomyogaandretreats.com
Company number: 10806567

We organise yoga retreats in the UK and abroad which include accommodation and additional travel services and are therefore classed as package travel under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”). Where applicable, you benefit from the rights provided under those regulations.

2. The Package

Each retreat package includes the services stated on the retreat webpage and your booking confirmation, which may include:

• Accommodation

• Yoga classes and wellness activities

• Internal transfers during the retreat

• Meals as stated

• Other activities as expressly described

The package does not include:

• Flights or travel to and from the retreat destination

• Travel insurance

• Personal expenses

• Optional excursions or treatments not listed as included

Any service not explicitly listed as included forms no part of the package. 

This package does not include international flights, which must be arranged independently by you.

3. Booking & Contract

• A binding contract is formed when we issue written booking confirmation and receive the required deposit or full payment.

• The person making the booking (“lead name”) accepts these Terms on behalf of all participants.

• You must be 18 years or over to make a booking.

• It is your responsibility to ensure that all personal details provided are accurate.

4. Payment

• A non-refundable deposit is required at the time of booking.

• The balance must be paid by the date stated in your booking confirmation.

• Failure to pay the balance by the due date may result in cancellation of your booking and loss of the deposit.

• We incur significant costs from the moment of booking, including non-recoverable commitments to accommodation providers, venues, and other third-party suppliers. In many cases, these costs are non-refundable to us. As a result, where this is the case, payments made towards your booking are often non-refundable.

• Prices are quoted in GBP and include only what is expressly stated.

5. Travel Insurance (Essential)

Comprehensive travel insurance is a condition of booking and attending our retreats.

Your policy must include appropriate cover for:

• Yoga and physical activity

• Medical treatment and emergency repatriation

• Cancellation or curtailment

• Travel disruption and delays

For overseas retreats, your insurance should cover the destination and activities involved.
We strongly recommend insurance is taken out at the time of booking. We reserve the right to request proof of valid travel insurance prior to travel.

6. Changes by You

• Requests to change your booking must be made in writing.

• We will try to accommodate changes but cannot guarantee availability.

• An administration fee and any additional supplier costs may apply.

7. Cancellation by You

Cancellation must be made in writing. The following charges apply:

• More than 180 days before the retreat start date: deposit retained

• 180–91 days before the retreat start date: 50% of the total package price

• 90 days or less before the retreat start date or no-show: 100% of the total package price

These charges reflect the costs and commitments incurred in organizing your retreat, including payments made to third-party suppliers, which are often non-recoverable.

As retreat bookings are made well in advance, payments are generally non-refundable.

We strongly recommend comprehensive travel insurance to cover cancellation in the event of unforeseen circumstances.

8. Changes or Cancellation by Us

We may make changes to or cancel a retreat due to circumstances beyond our control, including (but not limited to):

• Insufficient participant numbers

• Venue or supplier issues

• Illness of instructors or key personnel

• Safety concerns

Where significant change is required, we will offer suitable alternatives, or where applicable, a refund in accordance with applicable regulations.

If we cancel the retreat, we will refund any payments you have made to us. We are not responsible for costs you incur independently (such as flights or insurance).

9. Unavoidable and Extraordinary Circumstances

In accordance with the Package Travel Regulations 2018, you may have certain rights to cancel where unavoidable and extraordinary circumstances significantly affect the retreat itself or travel to the destination.

In such cases, any refund will be limited to payments made to us for the retreat package only, taking into account costs already incurred and payments made to third-party suppliers, which are often non-recoverable.

We are not responsible for any external costs incurred, including flights, insurance, or related travel expenses.

As these situations are out of our control, comprehensive travel insurance remains essential to ensure full financial protection.

10. Your Rights Under Package Travel Regulations

As this booking is a package, you have statutory rights under the Package Travel Regulations 2018, including:

• Our responsibility for the proper performance of all travel services included in the package

• A right to a refund in certain circumstances

• Access to assistance if you experience difficulties during the retreat

Further information is available from UK Trading Standards.

11. Insolvency Protection

We provide financial protection for your package in accordance with the Package Travel Regulations 2018.

Details of our insolvency protection can be provided on request.

12. Health, Fitness & Participation

• Yoga and retreat activities are physical in nature.

• By booking, you confirm that you are physically and mentally fit to participate in retreat activities.

• You must disclose any relevant medical conditions, injuries, pregnancies, or mental health concerns prior to travel.

• Participation is at your own pace and risk.

• We reserve the right to refuse participation in any activity if we believe it is unsafe.

13. Responsibility & Assumption of Risk

Ro the fullest extent permitted by law, we are not liable for loss, damage, injury, or delays caused by circumstances beyond our control or by third-party providers.

Nothing in these Terms limits liability for death or personal injury caused by negligence or any liability that cannot be excluded under UK law.

14. Behaviour & Conduct

We expect respectful behavior towards instructors, staff, venues, and other guests.

We reserve the right to remove any participant whose behavior is disruptive, unsafe, or inappropriate, without refund.

15. Accommodation & Third Parties

• Accommodation is provided by third-party venues.

• While we select venues carefully, we are not responsible for the acts or omissions of venue owners or suppliers beyond our legal obligations.

• Any damage caused by you must be paid for by you directly.

16. Travel Abroad

For retreats outside the UK:

• You are responsible for ensuring you meet passport, visa, and entry requirements.

• You must comply with local laws and customs.

• We are not responsible for delays or disruptions caused by airlines, border authorities, or local conditions.

17. Assistance During the Retreat

If you experience difficulties during the retreat, we will provide appropriate assistance, including information on local health services and practical support where reasonably possible.

18. Photography & Marketing

Photographs or videos may be taken during the retreat for marketing purposes.
You consent unless you notify us in writing before the retreat.

19. Data Protection

Personal data is processed in accordance with UK GDPR.
Please refer to our Privacy Policy for full details.

20. Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

21. Acceptance of Terms

By booking a retreat with Freedom Yoga and Retreats Limited, you confirm that you have read, understood, and agreed to these Terms & Conditions.

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